Job Description/Areas of Responsibility
Core Responsibilities:
• Assisting management with hiring, training, disciplinary and functional issues within the team
• Promoting service excellence through coaching, guidance and leadership to create a positive work environment
• Ensuring proper service levels for law enforcement inquiries
• Analyzing, reporting and forecasting of volumes to ensure proper measures in staff hiring
• Assisting management in team direction, structure and best practices
• Organizing and optimizing of workflows and processes
• Assisting in best practice sharing and procedures for global law enforcement investigations
• Acting as a representative in meetings with various law enforcement and governmental agencies on cooperative investigations
• Collecting and disseminating intelligence on current and future threats to (or posed by) customers, communications partners and connected infrastructure
• Provides insight/recommendations to senior staff on all aspects of Internet crime investigations and processes
• Able to represent Skype without supervision at outside events and meetings
• Develop/maintains relationships with other eBay business units
A Supervisory Investigator should:
• Have two or more years of working within a team on a supervisory level
• Have a strong working knowledge of Skype, eBay and PayPal, with experience in internet commerce or internet payment schemes
• Be able to understand and prepare complex written correspondence in English and be an excellent oral communicator
• Bring a high level of enthusiasm to the projects or investigations assigned
• Have a good sense for different cultures and a big interest in people
• Demonstrate the ability to work in a fast-paced environment with flexibility
• Have a strong sense of humor, sound judgment, and a high tolerance for ambiguity
• Persist in helping others (managers, peers, law enforcement) overcome obstacles to achieve results
• Use professional methods and the application of company policies/procedures to resolve a variety of issues
• Have an awareness of the company’s business, including current and possible future business trends and their potential impact on the company
• Develop contacts and coordinate efforts with people outside the department who are sources of information and support
• Proactively identify new opportunities to better serve the community and law enforcement
• Use skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures
• Resolve a wide range of issues in imaginative and practical ways
• Independently and quickly revise plans to accommodate changes in work demands
Education and/or relevant experience:
• University degree and 5+ years of related experience
• Supplemental language skills, beyond English, are a “plus”
Ref: SILEO-LUX-LW
