The Technical Writer will be responsible for developing technical documentation for 3rd party software developers building products that integrate with the Skype product & platform API’s. (https://developer.skype.com/Docs)
Specific deliverables and accountabilities include:
- Provide clear and consistent Developer documentation:
- Timely launch of API & SDK documentation and release notes, to coincide with key product releases (e.g. Desktop Windows/MAC beta & gold launches)
- Integrated, searchable ‘know how’ documents on the Developer Zone
- Define and maintain high editorial standards, processes and plans
- Maintain close relationships with other Technical Writers and Customer Support teams across Skype
- As required, provide editorial consultancy on Skype or supporting partner documents.
- Write informative, supporting examples for how to use the Skype API and associated tools/components, including process flowcharts, diagrams, UI mockups etc.
- Maintain a matrix of what API’s are supported on what products, including cross platform support & know issues/commands
- Escalate and answer relevant support queries, provided from the Developer Support Team and others.
- Assist the Developer Web Site manager to create compelling, readable content to a technical audience, and constantly improve the Docs web section and newsletter.
- Work with the appropriate engineering and development teams on upcoming product/platform features, to ensure the planning and production of documentation. Maintain an overall map of Skype Desktop, mobile and embedded product & documentation plans & key dates.
- Constantly be looking at ways of making documentation clearer, more professional looking and more useful.
Requirements:
Qualifications:
- Graduated with relevant degree
- Fluency in English mandatory
Skills:
- 4+ years of technical writing experience with software or online systems
- Proven project management skills
- Some actual software development experience, in VB, Delphi, C++ and/or Java.
- 4-year degree strongly preferred
- Ability to translate complex technical concepts into easy-to-understand and straight-forward developer documentation, with the focus on deep understanding (rather than user based documents)
- Expert knowledge of MS Office
- Expertise with standard documentation tools: Visio, Adobe Acrobat, Adobe Photoshop, Dreamweaver
- Proficiency in RoboHelp or relevant
- Expertise in HTML
Personal attributes:
- Must be fluent in English and Technical English
- Attention to detail
- Able to work in crisis/last minute mode whilst maintaining a professional demeanour
- Ability to work both in a team and independently
- Must demonstrate high energy, focus and ability to execute.
- Team worker who can work well with internal teams and partner teams
- Flexible, adaptable, entrepreneurial and creative
- Ability to multi-task well.
- Ability to manage own time effectively.
- Excellent organisational skills
- Excellent communication skills
- Positive and self-motivated
Others:
- Travel required to Europe, Asia & US. Typically 1 visit a month to London
Location - Tallinn, Estonia, Europe
Ref: DEVSUP-TECHWRIT-EE
