Purpose of the Role
You will lead the team that manages one of the largest eCommerce stores in Europe. Skype processes millions of sales per month, selling both virtual and physical goods.
The GM will be responsible for the team that manages Payments and Fraud for all our products. You will work closely with the Operations team, who maintain and develop the billing and fraud environment.
Responsibilities and Targets
Ensuring development of new products, product management and continuance of the high performance of existing products, relationships with financial organisations, and ensuring that the process remains secure against fraudulent usage.
Responsible for leading a small team, sustaining high levels of productivity, morale and professionalism
Review and introduce mature and professional processes to the team and organisational structure
Your targets will be based on the combination of ensuring maximum completion and customer satisfaction, at acceptable loss.
Person Specification
Experience
Proven track record of managing payments or fraud in a multi million transaction international business. You are working with virtual services , possibly from content, gaming or banking. The position is open for exceptional candidates with different backgrounds
The ability to lead and manage a team operating in an increasingly complex environment. The team is responsible for managing and launching multiple products across multiple markets simultaneously.
You will likely have an analytical background, based from a market facing organisation.
Experience from online communities is desirable but not essential
Experience from content, eCommerce or gaming is desirable,
International experience of payments is essential
Qualifications:
We would expect the candidate to have graduated with a higher degree,
Personal attributes
Excellent leadership and people management skills
Excellent communication skills
Energetic & passionate
Attention to detail
Strong customer focus
Self-motivated with entrepreneurial drive and a passion to succeed
Flexible & adaptable
Ability to multi-task
Other
Permanent
Located in London or Tallinn
75% of the department are based in Tallinn, requiring extensive travel between the two locations.
Career pathing
We are committed to developing our people and growing talent.
Ref: PAYMENTS-GM-LON
