About Skype
Skype is software that enables the world's conversations. Millions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype users. Everyday, people everywhere also use Skype to make low-cost calls to landlines and mobiles. Download Skype to your computer or mobile phone at skype.com
Access to a broadband Internet connection is required. Skype is not a replacement for your traditional telephone service and cannot be used for emergency calling.
Skype, associated trademarks and logos and the "S" symbol are trademarks of Skype Limited.
We are looking for brilliant minds to join the Skype revolution. In particular, those who have the passion, drive and dedication required to continue delighting our users and giving them a great experience.
The Brief
You will be our main contact with Skype customers and your role is to delight our users by replying to their requests by email. The role reports to the Customer Support Agent Team Leader and are both based in Luxembourg.
Key Responsibilities
• You will have excellent communication and interpersonal skills
• You have a desire to help others
• You will read incoming emails and assist customers to use Skype
• You will have good computer and technical skills with the capacity and desire to learn more
Pre-requisite Knowledge, Skills and Experience
• You will have fluency in the Portuguese and German and English language is a requirement; any other European language is a strong asset
• Excellent communication and interpersonal skills
• Flexible, fast learner, interested in new technology
• Good computer and technical skills with the capacity and the desire to learn more
• Strong team player in a multicultural environment
• Your previous customer support work experience is a plus
Personal attributes / competencies
• Highly professional and very organized
• Outgoing personality with the ability to build a strong rapport with the team and with our business partners, carriers, vendors, etc.
• Good listener with the ability to incorporate the ideas
• Strong personality - persistent where required to ensure key tasks are completed; sociable and friendly to fit into the culture of our dynamic organisation
• Quick learner and with the ability to prioritize tasks effectively
• Proactive and uses initiative to handle queries and problems
• Able to work to tight deadlines in a demanding environment
• Ability to work well within a diverse and fast-paced team
• Adaptable and flexible so can manage and deal with conflicting demands & multi-task
• Motivated and takes the initiative to learn new tasks
• Passionate and knowledgeable about our product
Duration
• Temporary
Ref: CS-GER-PRT-LUX
