About Skype
Skype is software that enables the world's conversations. Millions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype users. Everyday, people everywhere also use Skype to make low-cost calls to landlines and mobiles. Download Skype to your computer or mobile phone at skype.com
Access to a broadband Internet connection is required. Skype is not a replacement for your traditional telephone service and cannot be used for emergency calling.
Skype, associated trademarks and logos and the "S" symbol are trademarks of Skype Limited.
We are looking for brilliant minds to join the Skype revolution. In particular, those who have the passion, drive and dedication required to continue delighting our users and giving them a great experience.
The Brief
Responsible for Skype's portfolio of Inbound Communication products such as SkypeIn, Voicemail, but also including SMS.
Key responsibilities:
o Growing revenue, ARPU, gross profit whilst improving customer satisfaction metrics
o Defining and executing strategies to drive awareness, trial, adoption, usage and retention of Skype's Inbound products globally
o Develop new ways to communicate the value proposition of our Inbound products and possibly how to repackage them together into a more compelling proposition
o Leading the cross-functional, multi-disciplinary team responsible for managing the products in life as well as any new development needed
o Working with the product management team to ensure a seamless user experience
o Overseeing all related call quality/reliability metrics and ensuring the highest levels of satisfaction amongst customers
o In conjunction with the pricing manager, leading the pricing of Inbound products to ensure we continue to deliver outstanding value to our customers the world over
o Working closely with the carrier relations team to ensure we have the most competitive costs and optimal geographic coverage
o Ensuring a high level of customer satisfaction with the Inbound product portfolio
o Competitive and industry benchmarking
Pre-requisite Knowledge, Skills and Experience
o Degree educated, MBA preferred
o Consumer Telecoms experience
o Experience of both product management and marketing
o Ability to translate business requirements into technical requirements
o General management skills
Personal attributes / competencies
o Strategic thinker
o Analytical and insightful
o Managing cross functional multi-disciplinary teams
o Prioritisation
o Project execution & delivery
