Skype Jobs

Project Manager OEM

Tue, 03 Nov 2009 16:22:30 +0000

Working within the Mobile Engineering Unit you will be responsible for overall project coordination and programme management of various projects that needs to be delivered to the customer. You will own the project plan for development and delivery of Skype software. This role will require a good understanding of the goals for each project, the design issues, the various dependencies, high-level technical and business issues, deliverables and timelines. You will work with product management, business development and engineering teams to carry out the following responsibilities:

Key Responsibilities

Own and manage the overall schedule, budget and deliverables for E2E project delivery working closely with the product manager's, the customer and Skype engineering teams.

Drive the overall project from initiation through delivery, ensuring completion on schedule, within budget constraints and in accordance with the business and customer specification.

Identify and manage risks, dependencies, issues, critical path activities and changes.

Co-ordinate and synchronise all the individual components and work-streams to ensure alignment with the over-arching project schedule, requirements/objectives and direction.

Report on the overall project status to the product team and key stakeholders, highlighting and escalating issues and risks appropriate.

To interface with cross functional teams on all matters related to the program

Responsibilities will also include:

Managing beta programs and conducting post project analysis.

Managing all aspects of maintenance releases.

Managing contract deliverables in conjunction with BD and legal.

In smaller projects, may act as engineering project manager as well as partner project manager - in this case, they would manage engineering resources (either internal or external) directly in order to ensure timely delivery.

Pre-requisite Knowledge, Skills and Experience

Excellent project management skills with a successful record of managing large projects involving cross functional, geographically diverse teams.

Experience in managing and delivering multiple projects for a large Mobile OEM

Direct and relevant experience within the mobile industry - within a mobile device manufacturer and mobile applications developer.

Experience in software development projects

A background in Mobile and Telecommunication software Products or services

Familiarity with mobile eco-systems of hardware, software solutions and platforms

Superior project management skills, attention to detail and business judgment

Know-how of different 802.11 standards, hardware and software platforms and VOIP.

Excellent written and oral communication skills (English is a must, other languages a plus)

Experience working with remote development teams

"Apply Here"

Project Manager Mobile

Tue, 03 Nov 2009 16:19:32 +0000

Key Responsibilities

Own and manage the overall schedule, budget and deliverables for E2E project delivery working closely with the product manager's, the customer and Skype engineering teams.

Drive the overall project from initiation through delivery, ensuring completion on schedule, within budget constraints and in accordance with the business and customer specification.

Identify and manage risks, dependencies, issues, critical path activities and changes.

Co-ordinate and synchronise all the individual components and work-streams to ensure alignment with the over-arching project schedule, requirements/objectives and direction.

Report on the overall project status to the product team and key stakeholders, highlighting and escalating issues and risks appropriate.

To interface with cross functional teams on all matters related to the program

Responsibilities will also include:

Managing beta programs and conducting post project analysis.

Managing all aspects of maintenance releases.

Managing contract deliverables in conjunction with BD and legal.

In smaller projects, may act as engineering project manager as well as partner project manager - in this case, they would manage engineering resources (either internal or external) directly in order to ensure timely delivery.

Pre-requisite Knowledge, Skills and Experience

Excellent project management skills with a successful record of managing large projects involving cross functional, geographically diverse teams.

Experience in managing and delivering multiple projects to large Mobile Network Operators

Direct and relevant experience within the mobile industry - either at a mobile operator, within a mobile device manufacturer or mobile applications developer.

Experience in software development projects

A background in Mobile and Telecommunication software Products or services

Familiarity with mobile eco-systems of hardware, software solutions and platforms

Superior project management skills, attention to detail and business judgment

Know-how of different 802.11 standards, cellular networks, voice processing and power management is a plus

Excellent written and oral communication skills (English is a must, other languages a plus)

Experience working with remote development teams

"Apply Here"

Compensation Specialist

Tue, 03 Nov 2009 16:15:48 +0000

The Brief
An exciting opportunity has arisen to join the Rewards and Operations team at Skype. The Compensation Specialist will act as part of a Centre of Excellence team, reporting to the Head of Rewards and Operations, delivering compensation support and solutions to the Business Units and our HR Business partners.

Key Responsibilities

Primary point of contact for Skype's compensation processes

Drive global oversight of all compensation processes and decisions

Take lead role in delivery of annual salary /bonus programmes and associated support systems across all territories including building payround recommendations versus internal and external market

Lead and develop our market intelligence strategy, building a strong market data platform and driving survey participation

Provide information analysis and advice to senior management on compensation trends and issues across the industry

Partner with HR Business Partners to deliver compensation processes and analytics

Work with Access and Excel to deliver analytical tools and solutions to enhance the compensation function

Support on-going rewards and HR projects as required

Pre-requisite Knowledge, Skills and Experience

Proven track record in compensation

Strong technical skills as well as client facing skills are essential for this position

Excellent analytical skills and advanced Excel skills.

Accuracy and attention to detail is a must as well as the ability to work autonomously to strict deadlines.

Ability to implement robust global processes to maximise efficiency and business impact

Experience in a diverse organisation, you will be confident dealing with people at different levels throughout an organisation and across geographies

Prior experience of Project Managing Internal and external partners

Capability to drive and build Work Force planning would be advantageous

"Apply Here"

Customer Support Person - Technical Specialist / German Language (temporary contract)

Tue, 03 Nov 2009 16:01:21 +0000

Responsibilities: You will be responding to customer support requests via email, help customers to use Skype.

Requirements:

* Fluent in English and German
* You want to become IT professional
* You are studying IT or studied IT or have previous work experience as IT specialist
* You have excellent communication and interpersonal skills
* You have excellent skills with Windows platform and a working knowledge of other OS platforms (Linux and Mac OS)
* You have willingness and desire to learn about the newest gadgets and software
* You like troubleshooting and don't stop until you've found the problem
* You enjoy working in a team environment
* You will work with customers to help them troubleshoot their individual problems
* You will contribute to our growing knowledgebase of technical answers
* Flexible work hours

We expect candidate to start ASAP.

Location - Tallinn ,Estonia, Europe

"Apply Here"

Software Product Analyst

Tue, 03 Nov 2009 11:19:33 +0000

Skype development and Quality Engineering team are searching for an extension to their talented team. We are developing new break-through technology in the Voice/Video IP area and need to make sure that the new implemented solutions get the needed attention to ensure the overall high quality of the Skype product. Therefore intelligent analysis of our current product and solid benchmarking against other existing product offerings is of very high importance to Skype.

Responsibilities

* Work closely with software developers, quality engineering, technical writers, customer support and other departments to improve product quality.
* Organize formal tests to research user preferences.
* Evaluate Skype products and prototypes against similar audio/video ip software offerings on the market.

Pre-requisite interests, skills, knowledge, and experience

* An interest in inquisitive and comparative study and knowledge building of all major existing and future Audio/Video communication offerings on the market

* Excellent analytic skills from a tech-savvy yet user centered perspective

* Good Knowledge of IP real-time communications, associated protocols, and quality determining parameters.

* Good knowledge of desktop operating environments

* Experience with network emulation

* Experience with CPU utilization monitoring and manipulation

* Experience with Audio and Video test environments

Big plus if you have:

* Knowledge of DirectShow and DirectSound

* C/C++ and Python

* Experience using at least one shell environment or script language to automate your tasks

* BS degree in CS/EE or equivalent

Requirements that apply to all Quality Assurance positions:

* Ability to prioritize multiple and diverse tasks expected

* Good technical, analytical and communication skills

* Very good command of English

* A 'can-do' attitude and a serious desire to have an impact on changing the way people communicate

* You don't tolerate mistakes and errors, you're pedant in a positive way

* Manage your own time and tasks efficiently so that you meet the deadlines

* Knowledge of QA and testing methodology and processes

* Perl, Python, Unix and test automation experience is a big plus

* Experience with a defect tracking system (e.g. Bugzilla)

Location - Stockholm,Sweden or Tallinn,Estonia, Europe

"Apply Here"

Data Warehouse Developer, Business Intelligence

Wed, 28 Oct 2009 10:36:20 +0000

We are looking for brilliant minds to join the Skype revolution. In particular, those who have the passion, drive and dedication required to continue delighting our users and giving them a great experience.

The Brief
Skype Business Intelligence Team is responsible for providing management and financial information to internal customers. You will be working on multi-terabyte data warehouse environment to maintain, optimize and improve our technical solution. We are looking for an experienced database professional who would like to explore new horizon.

Responsibilities:
• Incorporate new data sources into DW
• Create and maintain DW data structures and loading scripts to ensure that they reflect changes of business process and reporting requirements (star schema, aggregates etc)
• Ensure that data is acquired in a consistent and effective way
• Working in a team in designing, developing and testing database stored procedures, aggregations and materialized views
• Conducting SQL performance tuning & optimization
• Creating technical documentation

Pre-requisite knowledge, skills and experience:
• BSc degree in computer science or related area
• Solid understanding of SQL and object oriented programming
• Capable to adapt thinking to VLDB world
• Solid knowledge of Python is an advantage
• Experience as ETL developer is an advantage
• Some experience of DB administration
• Fluent in English
• Fast learner personality

Values
• User Focused & Humble
• Disruptive & Fun
• Fast & Decisive
• Respectful & Honest

Location - Tallinn

Apply Here

Subscriptions Product Marketing Manager

Wed, 28 Oct 2009 10:28:01 +0000

Founded in 2003, Skype is revolutionizing the way people communicate around the world. Skype has more than 338 million registered users globally who use Skype software to communicate for free through voice and video calls as well as instant messages. Skype generates revenue through its premium offerings, such as calls made to and from landlines and mobiles, voicemail, call forwarding, and SMS. Skype is used in almost every country on Earth, and people have made more than 100 billion minutes worth of free Skype-to-Skype calls. Conversations over Skype can take place on computers, mobile devices and Skype Certified™ hardware. Skype certifies and sells hundreds of hardware products from more than 50 partners, and works with hundreds of third-party developers who have created plug-ins to extend Skype's functionality.

The Brief
Responsible for Skype's fastest growing revenue stream.

Key responsibilities:

o Growing revenue, ARPU, gross profit whilst improving customer satisfaction metrics
o Defining and executing strategies to drive awareness, trial, adoption, usage and retention of Skype's Subscription products globally
o Leading the cross-functional, multi-disciplinary team responsible for managing the products in life as well as any new development needed
o Working with the product management team to ensure a seamless user experience
o Overseeing all related call quality/reliability metrics and ensuring the highest levels of satisfaction amongst customers
o In conjunction with the pricing manager, leading the pricing of Subscriptions to ensure we continue to deliver outstanding value to our customers the world over
o Working closely with the carrier relations team to ensure we have the most competitive costs and optimal geographic coverage
o Ensuring a high level of customer satisfaction with the Subscriptions product portfolio
o Competitive and industry benchmarking

Pre-requisite Knowledge, Skills and Experience

o Degree educated, MBA preferred
o Consumer Telecoms experience
o Experience of both product management and marketing
o Ability to translate business requirements into technical requirements
o General management skills

Personal attributes / competencies

o Strategic thinker
o Analytical and insightful
o Managing cross functional multi-disciplinary teams
o Prioritisation
o Project execution & delivery

Apply here

Inbound Product Marketing Manager

Wed, 28 Oct 2009 10:18:17 +0000

The Brief

Responsible for Skype's portfolio of Inbound Communication products such as SkypeIn, Voicemail, but also including SMS.

Key responsibilities:

o Growing revenue, ARPU, gross profit whilst improving customer satisfaction metrics
o Defining and executing strategies to drive awareness, trial, adoption, usage and retention of Skype's Inbound products globally
o Develop new ways to communicate the value proposition of our Inbound products and possibly how to repackage them together into a more compelling proposition
o Leading the cross-functional, multi-disciplinary team responsible for managing the products in life as well as any new development needed
o Working with the product management team to ensure a seamless user experience
o Overseeing all related call quality/reliability metrics and ensuring the highest levels of satisfaction amongst customers
o In conjunction with the pricing manager, leading the pricing of Inbound products to ensure we continue to deliver outstanding value to our customers the world over
o Working closely with the carrier relations team to ensure we have the most competitive costs and optimal geographic coverage
o Ensuring a high level of customer satisfaction with the Inbound product portfolio
o Competitive and industry benchmarking

Pre-requisite Knowledge, Skills and Experience

o Degree educated, MBA preferred
o Consumer Telecoms experience
o Experience of both product management and marketing
o Ability to translate business requirements into technical requirements
o General management skills

Personal attributes / competencies

o Strategic thinker
o Analytical and insightful
o Managing cross functional multi-disciplinary teams
o Prioritisation
o Project execution & delivery

Apply here

Contracts Administrator

Mon, 26 Oct 2009 10:18:20 +0000

As a member of the SkypeLegal commercial team, your role will involve managing the administration of the company's large volume of legal contracts and non-disclosure agreements. You will support the company and the team by ensuring contracts are signed in a timely manner and by dealing with ad hoc queries on contract status. In addition, you will be responsible for company secretarial tasks and for providing general administrative support to the legal team.
Your role will require a high degree of self-sufficiency, organisational skills, pro-activity and an ability to enjoy a quick-paced and busy environment. You will operate as part of a supportive, fun, friendly and outgoing team of lawyers.

Key Responsibilities

• Contract Administration:
- Checking contracts approvals;
- Arranging signature by directors;
- Answering queries on status;
- Maintaining tracker of contracts and signature status;
- Sending reminders on unsigned contracts;
- Filing and uploading signed agreements;
- Managing NDA signatures and maintaining NDA trackers;
- General Administrative Support to legal team

• Company Secretarial:
- Managing all Company Secretarial matters including:
o Power of Attorneys;
o Board minutes,
o Company structure documents; and
o Company filings.

Pre-requisite Knowledge, Skills and Experience

• Experience in an administrator or secretarial role (legal experience and company secretarial experience preferable but not essential);
• Excellent organizational skills and attention to detail, including the ability to prioritize and multi-task and keep everything going smoothly without dropping any balls;
• Excellent written and oral communication skills;
• Ability to work independently, pro-actively and take ownership of core responsibilities.

Key Deliverables/ Outcomes 6 & 12 Months:

• To learn Skype's business and corporate structure;
• To run and efficient contracts administration process;
• To properly integrate with the Skype Legal team and the various Skype business units.

Values & Behaviors

• Collaborative team-player and a good sense of humour are essential;
• Work environment is fast-paced and requires flexibility, initiative and pro-activity;
• Passion for Skype;
• Ability to "roll up sleeves".

Qualifications

• Undergraduate Degree

"Apply Here"

Project Manager Mobile

Fri, 23 Oct 2009 12:38:40 +0000

Founded in 2003, Skype is revolutionizing the way people communicate around the world. Skype has more than 370 million registered users globally who use Skype software to communicate for free through voice and video calls as well as instant messages. Skype generates revenue through its premium offerings, such as calls made to and from landlines and mobiles, voicemail, call forwarding, and SMS. Skype is used in almost every country on Earth, and people have made more than 100 billion minutes worth of free Skype-to-Skype calls. Conversations over Skype can take place on computers, mobile devices and Skype Certified™ hardware. Skype certifies and sells hundreds of hardware products from more than 50 partners, and works with hundreds of third-party developers who have created plug-ins to extend Skype's functionality.

The Brief
Working within the Mobile Engineering Unit you will be responsible for overall project coordination and programme management of various projects that needs to be delivered to the customer. You will own the project plan for development and delivery of Skype software. This role will require a good understanding of the goals for each project, the design issues, the various dependencies, high-level technical and business issues, deliverables and timelines. You will work with product management, business development and engineering teams to carry out the following responsibilities:

Key Responsibilities

Own and manage the overall schedule and deliverables for E2E project delivery working closely with the product manager's, the customer and Skype engineering teams.

Drive the overall project from initiation through delivery, ensuring completion on schedule, within budget constraints and in accordance with the business and customer specification.

Overseeing day-to-day delivery of activities within the project

Identify and manage risks, dependencies, issues, critical path activities and changes.

Co-ordinate and synchronise all the individual components and work-streams to ensure alignment with the over-arching project schedule, requirements/objectives and direction.

Report on the overall project status to the product team and key stakeholders, highlighting and escalating issues and risks appropriate.

To interface with cross functional teams on all matters related to the program, making sure the software we deliver is well documented for external partners and our support team

In smaller projects, may act as engineering project manager as well as partner project manager, in this case, they would manage engineering resources (either internal or external) directly in order to ensure timely delivery.

Pre-requisite Knowledge, Skills and Experience

Excellent project management skills with a successful record of managing large projects involving cross functional, geographically diverse teams.

Experience in managing and delivering multiple projects to Mobile Network Operators

Direct and relevant experience within the mobile industry - either at a mobile operator, within a mobile device manufacturer or mobile applications developer.

Extensive experience in software development projects

A background in Mobile and Telecommunication software Products or services

Familiarity with mobile eco-systems of hardware, software solutions and platforms

Superior project management skills, attention to detail and business judgment

Know-how of different 802.11 standards, cellular networks, voice processing and power management is a plus

Excellent written and oral communication skills (English is a must, other languages a plus)

Experience working with remote development teams

Personal attributes / competencies

Pro-active and detail oriented, result driven, highly and self-motivated, ambitious

Hands-on mentality and experience, ability to work independently

Excellent written and oral communication skills (English and Mandarin is a must, other languages a plus)

Good cross-cultural communication skills

Flexibility

Comfortable with changing requirements

Goal-oriented in a challenging environment

Essential qualifications

Undergraduate degree level or equivalent

Project management methodologies training

"Apply Here"

Legal Counsel

Tue, 20 Oct 2009 10:58:19 +0000

Founded in 2003, Skype is revolutionizing the way people communicate around the world. Skype has more than 500 million registered users globally who use Skype software to communicate for free through voice and video calls as well as instant messages. Skype generates revenue through its premium offerings, such as calls made to and from landlines and mobiles, voicemail, call forwarding, and SMS. Skype is used in almost every country on Earth, and people have made more than 100 billion minutes worth of free Skype-to-Skype calls. Conversations over Skype can take place on computers, mobile devices and Skype Certified™ hardware.
We are looking for brilliant minds to join the Skype revolution. In particular, those who have the passion, drive and dedication required to continue delighting our users and giving them a great experience.

The Brief

As a senior member of the SkypeLegal team reporting to the General Counsel, your role which is vital to the company will involve managing and advising the company about significant, complex litigation matters, including patent litigation. You will supervise and direct outside counsel, manage legal budgets and provide counsel to clients at all levels of management on actual and potential litigation matters, including proposing strategic and creative approaches to resolving disputes. Your role will require a high degree of self-sufficiency, independent judgment and an ability to enjoy a quick-paced and busy environment, but you will operate as part of a supportive, fun, friendly and outgoing team of lawyers who work closely together to resolve disputes as quickly and efficiently as possible.

Key Responsibilities

Strategic and day to day management of Patent and IP Litigation Matters.
Handling potential patent litigation, acquisition, or licensing matters, including substantial patent analysis.
Working effectively with Skype employees on litigation and potential litigation issues.
Supervising outside counsel and managing effectively your budget.
Organising invalidity and non-infringement opinions of third party patents

Pre-requisite Knowledge, Skills and Experience

Significant patent analysis and litigation experience in a major law firm (in-house experience a significant plus).
Strong legal, business and technical judgment and strategic abilities.
Knowledge of Internet, software and/or telecommunications technology, whether from previous legal or technical experience
Good organizational skills and attention to detail, including the ability to prioritize and multi-task and keep everything going smoothly without dropping any balls.
Excellent written and oral communication skills.
Excellent organizational, analytical and negotiation skills.
Ability to work independently.
Geographical/Regional Experience: International experience or working for non-US company a nice to have but not essential.

Key Deliverables/ Outcomes 6 & 12 Months:

To learn Skype's business objectives and strategy.
To understand Skype's competitive and regulatory environment.
To learn and understand Skype's current litigation situation.
To properly integrate with the Skype Legal team and the Skype NA Business team.

Values & Behaviors

Collaborative team-player and a good sense of humour are essential
Work environment is fast-paced and requires flexibility and creativity in dealing with novel legal issues and complex transactions.
Passion for Skype.
Ability to "roll up sleeves".

Qualifications

JD and preferably a member of the California Bar.
Admitted to practice before the USPTO.
Preferably B.S., M.S. or Ph.D. in computer science or electrical engineering, but the successful applicant may also have an undergraduate degree in a technical field and experience in the Internet, software or telecommunications fields.

Apply Here

Business Analyst - Mobile

Tue, 13 Oct 2009 16:49:17 +0000

Key Responsibilities
• Market analysis
• Competitor analysis
• Product profitability analysis
• Pricing analysis
• Support business development deals
• Business planning, budgeting, forecasting
• Performance follow-up and reporting
• Creating and conducting performance-, strategy- and operations review presentations
• Key point of contact for Finance

Pre-requisite Knowledge, Skills and Experience
• Solid analysis and presentation experience
• Experience of strategic work in a technology company
• Ability to rapidly change priorities and to work under pressure
• Intelligent and articulate
• Detail-oriented and organised

Desirable functional / technical skills
• Expert knowledge in Excel (VBA a plus) and PowerPoint
• Comfortable and confident in public speaking
• SQL knowledge a distinct advantage

Values
• User Focused & Humble
• Disruptive & Fun
• Fast & Decisive
• Respectful & Honest

Behaviours
• Self starter with a positive outlook and motivated attitude
• Ability to identify opportunities
• An problem solving attitude for tackling a diverse range of challenges
• Creative thinker with new, innovative approaches to analysis, presentation and strategy
Qualifications
• MBA desirable

"Apply Here"

Solution Architect

Fri, 09 Oct 2009 11:11:55 +0000

The Brief
Aligned to business units, Solution Architect works closely with the product teams identifying and developing concepts, and is there to make sure technically high-quality concepts end up at different gateways on the process.

Responsibilities:
- Analyzing concepts for new products and product improvements
- Creating high-level design documents for product development concepts
- Synchronizing information about upcoming projects with other engineering and non-engineering teams
- Supervising creation of detailed technical and functional specifications of projects
- Transfer of works and completion of respective documents
- Counselling of the relevant business unit team in technical matters
- Consulting and advising the colleagues in matters regarding work-related duties.
- Improvement of professional skills and qualification to match one's duties;

Pre-requisite knowledge, skills and experience:
- Thorough understanding of business processes
- Strong business acumen
- Understanding of system architecture basics
- Very good verbal and written communication skills
- Very good negotiations skills
- 5+ years of industry experience
- 3+ years of working close to the customer-engineering boundary on either side
- Very good spoken and written English language.

Personality:
- Self-motivated
- Solution-oriented
- Open to new ideas and concepts
- Strong tendency towards analysis and structured thinking

Skype Values:
- User Focused & Humble
- Disruptive & Fun
- Fast & Decisive
- Respectful & Honest

Location - Tallinn

Apply Here

Head of Consumer BU PR

Wed, 07 Oct 2009 14:16:36 +0000

The Brief
A position is open for a Head of Consumer PR to support the Consumer Business Unit needs for Skype in EMEA, APAC and Americas. This individual will be responsible for building the Skype brand around the world by creating comprehensive, executable, and measurable PR campaigns that support both the company's marketing and business objectives. Critical to the role will be the individual's ability to drive the concept formulation and work with regional PR leads to drive execution.

Key Responsibilities

• Develop a global PR vision and strategy in line with the consumer business strategy as well as the overall company communications strategy.
• Create media-worthy and measureable PR programs and campaigns that support the continued growth of the business.
• Lead the development of the overall media strategy, including strategically positioning Skype in media through effective messaging.
• Integrate public relations activities into overall marketing campaigns to support business objectives and collaborate with other cross-functional departments.
• Provide PR counsel and support to internal clients and senior management.
• Act as a spokesperson for Skype as needed.
• Work collaboratively with regional PR leads and global agency partners.

Personal attributes / competencies
• Outstanding PR professional with solid track record of building up and managing global PR programs for fast paced company.
• Strong communication and organizational skills with attention to detail.
• Be culturally sensitive and have a global perspective as well as experience in working across multiple markets.
• Reflect a good balance between entrepreneurial/start-up experience as well as working in larger, more structured environments.
• Ability to move between big picture, strategic thinking and more tactical details of PR strategy and execution; be a good problem solver.
• Demonstrate an ability to work in a matrix environment.
• Have a real passion for Skype brand, experience and future potential.
• Agency and international business experience, as well as fluency in foreign languages, are considered a plus.
• Possess a high degree of maturity and demonstrate managerial maturity.
• BA/BS with minimum relevant general PR experience, including two years in-house corporate communications experience.

"Apply Here"

Customer Support Agent Portuguese and German Language Speaker

Wed, 07 Oct 2009 07:15:17 +0000

The Brief

You will be our main contact with Skype customers and your role is to delight our users by replying to their requests by email. The role reports to the Customer Support Agent Team Leader and are both based in Luxembourg.

Key Responsibilities

• You will have excellent communication and interpersonal skills
• You have a desire to help others
• You will read incoming emails and assist customers to use Skype
• You will have good computer and technical skills with the capacity and desire to learn more

Pre-requisite Knowledge, Skills and Experience

• You will have fluency in the Portuguese and German and English language is a requirement; any other European language is a strong asset
• Excellent communication and interpersonal skills
• Flexible, fast learner, interested in new technology
• Good computer and technical skills with the capacity and the desire to learn more
• Strong team player in a multicultural environment
• Your previous customer support work experience is a plus

Personal attributes / competencies

• Highly professional and very organized
• Outgoing personality with the ability to build a strong rapport with the team and with our business partners, carriers, vendors, etc.
• Good listener with the ability to incorporate the ideas
• Strong personality - persistent where required to ensure key tasks are completed; sociable and friendly to fit into the culture of our dynamic organisation
• Quick learner and with the ability to prioritize tasks effectively
• Proactive and uses initiative to handle queries and problems
• Able to work to tight deadlines in a demanding environment
• Ability to work well within a diverse and fast-paced team
• Adaptable and flexible so can manage and deal with conflicting demands & multi-task
• Motivated and takes the initiative to learn new tasks
• Passionate and knowledgeable about our product

Duration

• Temporary

Apply here